Toimituskäytäntö
# Shipping Policy
_Last updated: September 7, 2025_
Thank you for shopping at Aiartto. Every order is produced using a Print-on-Demand (POD) model in collaboration with our production partner. This means your product is made specifically for you after the order is placed.
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## 1. Order Processing Time
- Orders are typically processed and sent to production within **24–48 hours** after payment confirmation.
- Production usually takes **2–5 business days**, depending on the product type and production location.
- Once your order is produced and handed to the shipping carrier, you will receive a shipping confirmation email including tracking details.
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## 2. Shipping Methods and Estimated Delivery Times
Aiartto production partner uses global network of production facilities and shipping carriers. This ensures that products are produced as close as possible to the destination for faster and more sustainable delivery.
Typical shipping times from the date of dispatch:
- **Europe:** 7-14 business days
- **North America:** 10–20 business days
- **Rest of World:** 10–30 business days
These are estimates only and may vary depending on your location, carrier performance, and any customs clearance procedures. **Express shipping options** may be available at checkout for certain destinations and products.
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## 3. Shipping Costs
Shipping rates are calculated at checkout based on the product type, destination, and chosen shipping method.
Any applicable **customs duties, taxes, or import fees** are the responsibility of the customer and are not included in the product price or shipping cost.
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## 4. Delivery and Risk of Loss
- We are not responsible for carrier delays, customs processing times, or other events beyond our control.
- Risk of loss passes to you once the order is transferred to the carrier.
- Please double-check your shipping address at checkout. If a shipment is returned due to an incorrect address, refusal to pay duties, or failure to collect from a pickup point, the customer is responsible for re-shipping costs.
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## 5. Split Shipments
Your order may be produced in multiple facilities. As a result, items in the same order may ship separately and arrive on different days.
You will receive individual tracking links for each shipment when applicable.
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## 6. Tracking
- Most shipments include tracking information.
- Tracking details will be sent via email as soon as the order is dispatched. Please allow up to 48 hours for the tracking link to update after receiving the email.
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## 7. Delivery Issues and Claims
If your order does not arrive within the expected timeframe or arrives damaged, please contact us within **14 days of delivery** at info@aiartto.com with:
- Your order number
- Clear photos of the issue (if applicable)
We will review your case and, if approved, arrange a replacement or refund in accordance with our [Refund & Returns Policy](link).
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## 8. Sustainability
Whenever possible, our production partner routes production to a local facility near the delivery address to minimize shipping distance, cost, and environmental impact. Our partner have production facilities in over 30 countrys globally.
At Aiartto, sustainability is at the heart of what we do.
Every artwork is produced as close to you as possible through our carefully selected global network of production partners. This approach allows us to:
-Reduce environmental impact: Local production shortens transport distances by thousands of kilometers per order, resulting in significantly lower carbon emissions compared to centralized manufacturing.
-Minimize overproduction: Each item is made-to-order, so we never produce more than what is needed – eliminating unnecessary waste and storage.
-Promote ethical practices: All our partners follow strict standards for responsible production and fair working conditions.
-Deliver faster and greener: Local production not only lowers emissions but also shortens delivery times, getting art to your wall more efficiently.
When you choose Aiartto, you are supporting a more sustainable way of enjoying art, one that respects the planet while bringing inspiration into your home.
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For any questions regarding shipping or delivery, please contact us at info@aiartto.com with your order number.